After-Hours Resident Emergency Line
For non-life threatening situations that occur between 5 PM to 10 AM, call the emergency after-hours phone number: 408.376.1391
Residents should call this number for the following reasons:
- Visisble smoke or a fire
- Water leaks
- Excessive noise during our quiet hours from 11 PM to 8 AM
- Fighting or violent disputes (non life threatening)
- Trespassing
- Stuck in elevator
For life-threatening emergencies, please call 911.
Maintenance and Service Requests
All maintenance requests must be submitted via the Resident Portal.
Residents can check the status of their request from the online account.
Please be aware that residents may be billed for repairs if found liable for damages. This includes: clogged sinks and toilets, stains and tears in furniture, scratched flooring, etc.
Parking
Parking is sold out for Fall 2024.
Please contact the leasing office to be added to our parking waitlist.
Other parking options include parking on campus or street parking in the surrounding area.
How to Print or Scan Using the Printers in the Study Lounges
Download and install the "Brother iPrint & Scan software" for either Mac or Windows.
Download iPrint & Scan (windows)
Download iPrint & Scan (Mac)
Use the app to print or scan documents on any of our printers.
Connect the provided cable into your computer's USB port. Open the app and click on the "Select your Machine" button. Select "MFC-L2750DW" from the USB tab.
Network printing is not supported. Contact the leasing office during office hours for help.
To print: Click the "Print" icon, and locate the file on your computer that you want to print. Click the "Next" button and change any printing configurations as needed.
Click the green "Print" button to begin printing.
See Brother Print using iPrint & Scan for details.
To scan: place the document(s) in the top feeder. Click the "Scan" icon and select the desired settings. Click the green "Scan" button to begin scanning.
When the printer is done scanning, you can save the scanned image(s) to your computer as ".jpeg" or ".pdf" or other image formats.
You can also select a folder on your computer where you want the image(s) to be saved.
The Brother MFC-L2750DW model is capable of 2-sided scanning. Turn on 2-sided scanning in "Scan Settings" after you click the "Scan" button.
WiFi
There is free WiFi throughout the entire complex. All residents should have received an invite link from Xfinity via email prior to move-in.
Guest WiFi is also available. The SSID is Sparta505 Guest and the password is sp505guest2022.
Reserving Amenities
Our common areas and amenities are first-come-first-serve. However, you may reserve any common area for a private function at no additional cost. Please see the leasing staff for details.
Carts
You may borrow a cart during our office hours to move your belongings to your room. Carts can be
checked-out at the leasing office and must be returned after use. We will hold onto your photo ID
until the cart is returned.
Bike and Electric Scooter Storage
We have secure storage rooms for bikes and electric scooters complete with charging outlets. Contact the leasing office if you are interested.
TV Mounting Service
We have reinforced the living room wall so that a big screen TV can be mounted. Make sure you bring a mount that will support the weight and size of your TV.
We can mount your TV in the living room free-of-charge. To mount a TV in your bedroom, we will charge $100. Please make a maintenance request to get your TV mounted/unmounted.
Cleaning Services
We offer cleaning services for an additional fee. Please email the leasing office at info@sparta505.com for more information.
Intercom System
The main door to the building is equipped with a facial recognition intercom. Follow the steps below to set it up:
- Download the "FirstKeeper" app on your phone for IOS or Android.
- Create an account on "FirstKeeper" using the same email that you used to apply with us.
- Allow the app to use bluetooth and make calls.
- Visitors can "call" you from the Intercom next to the front lobby door by typing in your unit number.
Enter the apartment number followed by the corresponding bedroom number.
Single Rooms: A=1 B=2 C=3 D=4 | Shared Rooms: A1=11 A2=12 B1=21 B2=22
For instance, if your bedspace is 408-A2, the number your visitor should dial is 40812.
- When the correct number is entered into the Intercom, the "Firstkeeper" app on your phone will ring.
- Answer the call to start talking to the visitor.
- To let the visitor in remotely, push the "Open Door" button on the app.
- Residents can also set up facial recognition to use on the main entrance via the "FirstKeeper" app.
- Please see these instructions for more details.
Key Card Replacement
Every room has an electronic lock that you can open with your key card or a pin. If you lose your keycard, a new one can be issued to you for $50.
Elevators
We have two elevators in the lobby.
Elevator Dimensions:
Door width – 42”
Cabin – 81” deep x 65” wide with 4" railing on 3 sides
Height – 117”
Please do not hold the elevator door open for prolonged periods.
Smoke Detectors
If the smoke detector in your apartment is making a chirping noise, place a work order and we will replace the batteries.
If you cook often, please be aware that the smoke detectors are very sensitive. Make sure you open all windows and turn on the
exhaust fan built into the microwave above the range.
Trash Disposal
Every floor has 2 trash chutes. It is located at the end of the hallway past the elevators.
The trash chutes are only able to take small trash bags of 13 gallon or less.
All recyclable material should be put into the recycle boxes located in the trash rooms. Cardboard boxes should be flattened.
Do not put cardboard boxes or large trash bags inside the trash chute.