accord FAQs


Renter's Insurance - What is the requirements?

Insured amount shall be $300,000 minimum. The amount may seem high but the additional premium is minimal, and well worth it for your protection.

The policy has to name the landlord, "Horizon Real Properties Holdings LLC" and the property management company, "Pinewave Development Group, Inc." as additional "INSURED".
Please note that additional "INTEREST" or such will not be acceptable.

The difference between additional "INSURED" and additional "INTEREST" is that additional "INTEREST" merely obligate the carrier to inform the landlord if there is any change in the policy. Additional "INSURED" means any mishaps or lawsuits caused by the tenant covers the landlord as well. Again, the difference in premium is small.

Many carriers will not underwrite additional "INSURED" policies including but not limited to Nationwide, Safeco, Mercury, Travelers, Stillwater, and Foremost. Please contact your insurance agent to inquire and cancel such policy if they cannot offer the proper endorsement.

As of 8/8/2022, the following carriers will underwrite additional "INSURED" policies: Lemonade, GradGuard, and State Farm.

Without a properly executed insuarance policy, we WILL NOT check you in.

Building Status (as of 8/9/2022)

updated frequently; please refresh your browser and flush the image cache to see the latest information.

We have TCO (Temporary Certificate of Occupancy) on 8/8/2022 (Monday).

We are sorry for the delay in getting the TCO. As we are focusing on getting the TCO, you may observe that some items may not be working or meet your expectation. Rest assured that we will continue to work on these "punch list" items in the coming weeks even after you have moved in. We will not compromise on the safety of our residents as we work diligently to complete the project.

All the following services will be available by 8/8/2022: property wide wifi6; in-room wifi6 (wifi6 service is provided by Comcast and needs activation, activation email have been sent directly by Comcast Xfinity); intercom needs tenant initiated activation, see intercom for details.

The following common areas will be available for use by 8/8/2022: study lounges; 2/F bike room; and the lobby.

Most common areas are not ready until the end of September including the courtyard, the gym, the game room, both roof terraces.

Entry to your Unit/Bedroom

In order to expedite our repair work for your safety and convenience, we assume you would authorize entry by our construction, maintenance, or cleaning staff by them knocking and waiting 30 seconds. If you do not wish to grant access to your unit, you can 1) explicitly state in your repair ticket in appfolio that appointment is needed to enter your unit; 2) hang a "Do Not Disturb" sign on your front door or bedroom door.

Our staff will honor such requests and a leasing staff will contact you to make an appointment. Please be aware that this may delay the repair being completed.

Hot Water

We have warm water using two (2) 100-gallon electric hot water heater. If everyone is conscientious about conserving hot water, we should be fine.

PG&E started work on providing gas to our building on 8/9/22. Their office said it shoould take 3-5 days.

Air conditioning

All units should have air conditioning starting 8/8/22 (Monday). Our system is designed with 2-3 compressors working in series so that even if only 1 compressor is working in the group, that group of blowers will still have air conditioning or heating. That is exactly what happended to 2 out of 8 systems. All units mentioned below belongs to the 2 groups: 311, 312, 313, 323, 324, 411, 412, 413, 423, 424, 511, 513, 523, 524, 611, 613, 623, 624, 711, 713, 723, 724
We will fix the problems as soon as possible.

Dishwasher Installation

Installation of dishwashers will start on 8/10 through 8/12. Our leasing staff will give you a 2-hour window when the appliance store technician will enter your unit to do the installation. If the 2-hour window is not convenient for you, call our leasing office and work out an alternate schedule.

Washer/Dryer and other appliance Installation

If you think the washer/dryer or any other appliance is not installed properly, please write a ticket through the Tenant portal.

Offsite Parking Status

We have reached a preliminary agreement with the Santa Clara County Housing Authority to lease their vacant lot on 80 N 13th Street.
We are waiting for their attorney to prepare the final draft of the leasing agreement.
Once we sign the agreement, we can prepare the addendum for the first 30 tenants on the parking waiting list. We apologize that we cannot secure a space for everyone on the waiting list. It is the best we can do after exploring many options in the past year.

Package Locker Status

Package Locker is working now. Each unit gets one locker to be shared by all occupants. Your keycard will open your locker. Give it a try after you moved in.

Window crank handle Status

We lost a few window crank handles, and have already ordered them on 8/3/2022.
While we are waiting for the handles, you can take out the handle from another window and insert it to open your window.
We will put at least 2 handles in each unit so it can be shared.
We apologize for the inconvenience.

Moving In

This section will be updated often to provide the latest information on Moving In:

It is important that you come during the 1 hour appointment time as we have limited parking and only 1 state approved elevator.

Only passenger vehicles or 7-8 person vans are allowed in our garage. If you have a large vehicle, you need to park on the street.

Please follow our staff instruction of where to park after you turn into our garage (entrance on 11th Street).

Visit our reception in the front lobby. Bring a picture ID, be prepared to submit your vaccination records, rental insurance certificate, and pay any unpaid balance before collecting your key card, and RFID card (if you have parking).

You can check out moving carts from us with your picture ID. Since we have a limited number of moving carts, each tenant gets only 2 hours free to use the carts. It will cost $50 per hour after that for a maximum of $200.

Your key card will open the front lobby door, your unit front door, your bedroom door, your package locker located in the front lobby, as well as any amenities.

Take some time to familiarize yourself with the emergency exits.

Due to delays in the building permit process and supply chain problems, we regret to inform you that the 2F gym, game room, etc. will not be ready until September 2022.

You should have received prior to move-in an invitation to register on the Comcast network and create your own password to access the internet throughout the building. This will be a good time to check out the internet and connect your laptop or printer.

If you have a big screen TV, please initiate a maintenance ticket through our tenant portal. [8/8/2022] We will mount one TV (65 inch or less) for free, labor only, in the living room. Additional TV mounting cost $100 each up to 65 inch. You need to provide the mounting hardware.

All the appliances user manual is on our website near the bottom of the home page.

We take our House rules seriously, please take a minute of your time to read it. This is a smoke free building and the no smoking rules will be strictly enforced.


Effective tomorrow morning at 9am, those of you who have NOT rented a parking space in the Sparta505 garage, must remove their vehicles or risk being towed at the owner's expense. We will have about 100 more students moving in on 8/10/22. Any unauthorized vehicles must vacate IMMEDIATELY at 9am! Those who have paid for parking at the Sparta505 garage have been assigned a numbered space, please contact the leasing office if you are unsure of your assigned space.

Garage Gate

Our garage gates use RFID technology. If you have rented a parking space in our garage, you should have received an RFID tag/card. Check under your door if you were not given one at check-in. You should place the RFID card on your dashboard. Do not share the RFID card with anyone. Your parking space might be revoked if you share your RFID card. Please report lost or stolen RFID card ASAP to the leasing office. We will issue a replacement card for a $100 fee.

Smoke Detectors

If you hear chirping in your rooms that means that we possibly need to add or change batteries in the smoke detectors. Let us know immediately so that we can fix that problem right away.

If you cook a lot, please be aware that the smoke detectors are very sensitive. Make sure you open all windows and turn on the exhaust fan built into the microwave above the range.

How to activate the intercom system so that visitors or delivery people can call from outside the building.

  • Download from the appstore "FirstKeeper" onto your cell phone.
  • Create an account on "FirstKeeper"
  • Allow the app to do everything e.g. manage the calls etc.
  • Once the app is installed, a visitor can "call" you from the Intercom next to the front lobby door by typing in your unit number.
  • The convention is xxxy, where xxx is the unit number, and y is the room number (A=1; B=2; C=3, D=4)
  • For those tenants sharing a room, the convention is xxxyz where z is either 1 or 2 depending on which bed is used by you.
  • For instance, if your bed is 408-A2, the number your visitor should dial is 40812.
  • When the correct bed number is entered into the Intercom, the firstkeeper app you installed on your phone will ring.
  • Answer the ring as you would answer any call to your phone, you can start talking to the visitor.
  • Should you decide to let the person in, push the "Open Door" button, the leftmost button on the first row of icons.
  • That would release the lock, and your visitor can get in.

Where are the Emergency Exits

There are 3 emergency exits: the front door, the side door (on 11th street), and the garage gate. Please familiarize yourself the exit plan the day you moved in. Emergency evacuation plan are posted on the wall on each floor across from the elevator.
When the fire alarm sounds, or when otherwise directed to leave the building, stay calm and make sure other people in your immediate area are aware of the need to evacuate.
Take valuables (wallets, passports, etc) with you (if in the same room) but leave large bags behind.
Know the locations of primary and alternate exits. During an emergency, walk to the nearest safe exit and evacuate the building. Do not use the elevators during a fire- or weather-related emergency. If you are in an unfamiliar area follow the exit signs to the nearest safe exit.
Do not re-enter the building until you have been notified by the leasing staff to do so. First responders often silence the alarm in order to better communicate with each other. Silencing the alarm is NOT a signal for occupants to re-enter!
Use an Area of Rescue Assistance located just outside the stairwell if you cannot use the stairs. Make sure your location is known to our leasing staff or the authorities. The best practice is to ask any passersby to help you.

Cleaning service

If you want to setup one-time or regular cleaning services, please talk to our leasing staff.


Every floor has a trash chute. It is located at the end of the hallway to the left of the elevators when you come out. They are for trash secured in a small trash bag (13 gallon or less). During the move-in, all cardboard boxes should be flattened and taken to the 1F dumpster area. Same for recyclable material. DO NOT try to put cardboard boxes or large trash bags inside the trash chute. They will be stuck in the middle of the trash chute and you would be responsible for an expensive bill to remove.

Why is there a hole in my ceiling?

All units have a small rectangular shaped hole in your ceilings, that is because we are waiting on back ordered parts due supply chain issues. It is just a cover that we will be installing as soon as we get parts in. The wire in the holes were for future use only.

Where is my remote control for the HVAC blower?

Some units have missing remotes for the blowers. The remotes are universal and will operate on any of the units. Let us know if your unit is missing the remote, please also check the desk drawers as they could have been put there as well.

Are the apartments furnished?

Yes, each bedroom includes a bed, storage bin, a desk and a chair. Window coverings are also included. The living room includes a sofa, and coffee table. Each unit is furnished with either bar stools or dining set.

Do I need to sign a 12 month lease?

Our normal lease is 12 months. However, you have the option to sign a (minimum) 10 month lease (e.g. from August 5 - June 4) for a small premium.

Do I get to choose my roommates?

Once you sign a lease, you will be registered automatically on "Roomsync". You choose your own roommates. If you choose a roommate of the opposite sex, then all roommates in the unit need to sign an addendum acknowledging the choice of a coed unit.

Can I bring my pet?

Yes, we are pet friendly. There is a monthly pet fee. Only one small non-aggressive dog breeds, cats, bunnies are allowed. We need vet report to show all vaccinations of the pet is current. There is an additional deposit per pet. We have 2 pet friendly floors: 3F and 7F.

Where do I park my car?

We have a limited number of parking spaces. They can be rented for an additional monthly fee. Please contact the leasing staff. We are in the process of securing an offsite parking lot on 80 N 13th St, that will provide an additional 30 parking spaces.

Where do I charge my EV?

We are currently waiting for our vendor's upgrade to faster charging. EV charging is available to tenants who rent a parking space. We will have up to 8 charging stations located on the second floor. There is a monthly fee for unlimited charging per vehicle in addition to the parking fee.

What do I need to bring when I move-in?

Each individual has different needs, we suggest the following for reference only:

  • lamps
  • linens
  • pillows & blankets
  • toiletries
  • kitchen utencils
  • toaster/coffee machine
  • trash can, trash bags
  • cleaning supplies
  • detergents

Is there someone on the premise to assist with needs?

Yes, a resident manager is on site.

Do I pay for internet and how fast is the internet speed?

Internet is free. You should have gotten an email from Comcast to activate your account. After registering with Comcast, you have wifi6 internet whereever you are in the building. The maximum speed per user per device is 400mbps inside your unit, fast enough to stream 4k videos, with bandwidth to spare. Internet speed elsewhere in the building depends on how close you are to an Access Point.

Wifi6 is great, what if I need wired connection to my desktop computer?

Bring a wifi-enabled desktop. The best way is to buy a USB3.0 wifi adapter with a minimum rating of AC1300Mbps. This enables your desktop to connect to the internet wirelessly.

Please do not plug in your own equipment into Comcast equipment in the media cabinet. You may face a large financial bill if it causes any downtime.

Are utilities included in the rent?

All utilities are included with a limit on usage to minimize waste. Any overage is billed based on utility companies' rate.

When are deposits returned?

Deposits (after any legal deductions) are returned within 21 days of your move-out date with a closing statement.

Can I mount my TV on the wall?

We have reinforced the living room wall so that big screen TV can be mounted. Make sure you bring a mount that will support the weight of your TV. We will mount it for you in the living room one time free of charge.

Can I put my own furniture in the unit?

Yes. However, You are responsible for storing the furnished furniture and put them back upon move-out.

Can I lock my room when I am out?

Yes, every room has an electronic lock that you can open with your key card, or a 4-digit pin.

Are there extra storage?

Yes, we have a limited number of storage rooms on each floor that you can rent. Contact our leasing staff if you are interested.

How many elevators are there in the building, and how big are they?

We have two elevators on the right side behind the lobby. As of 8/8/2022, only 1 has been approved by the state.
Door width – 42”
Cabin – 81” deep x 65” wide with 4" railing on 3 sides
Height – 117”