For Residents

Resident Services

After-Hours Resident Emergency Line

For non-life threatening situations that occur between 5 PM to 10 AM, call the emergency after-hours phone number: 669.696.7266
Residents should call this number for the following reasons:
- Visisble smoke or a fire
- Water leaks
- Excessive noise during our quiet hours from 11 PM to 8 AM
- Fighting or violent disputes (non life threatening)
- Trespassing
- Stuck in elevator
For life-threatening emergencies, please call 911.

Maintenance and Service Requests

All maintenance requests must be submitted via the Resident Portal.
Residents can check the status of their request from the online account.
Please be aware that residents may be billed for repairs if found liable for damages. This includes: clogged sinks and toilets, stains and tears in furniture, scratched flooring, etc.


We still have parking spaces available for Fall 2024 in our offsite parking lot. Onsite parking is currently waitlisted.
Please contact the leasing office if you are interested in a parking space.

How to Print or Scan Using the Printers in the Study Lounges

Download and install the "Brother iPrint & Scan software" for either Mac or Windows.
Download iPrint & Scan (windows)
Download iPrint & Scan (Mac)
Use the app to print or scan documents on any of our printers.

Connect the provided cable into your computer's USB port. Open the app and click on the "Select your Machine" button. Select "MFC-L2750DW" from the USB tab. Network printing is not supported. Contact the leasing office during office hours for help.

To print: Click the "Print" icon, and locate the file on your computer that you want to print. Click the "Next" button and change any printing configurations as needed. Click the green "Print" button to begin printing. See Brother Print using iPrint & Scan for details.

To scan: place the document(s) in the top feeder. Click the "Scan" icon and select the desired settings. Click the green "Scan" button to begin scanning. When the printer is done scanning, you can save the scanned image(s) to your computer as ".jpeg" or ".pdf" or other image formats. You can also select a folder on your computer where you want the image(s) to be saved.
The Brother MFC-L2750DW model is capable of 2-sided scanning. Turn on 2-sided scanning in "Scan Settings" after you click the "Scan" button.

Reserving Amenities

Our common areas and amenities are first-come-first-serve. For courtesy and consideration of your fellow residents, we ask that you use these facilities no more than 1 hour at a time. You can reserve any common area for a private function at no additional cost. Please see the leasing staff for details.

Bike and Electric Scooter Storage

We have a secure storage room for bikes and electric scooters complete with charging outlets. Contact the leasing office if you are interested.

TV Mounting Service

We have reinforced the living room wall so that a big screen TV can be mounted. Make sure you bring a mount that will support the weight and size of your TV. We will mount your TV in the living room free-of-charge. To mount a TV in your bedroom, we will charge $100. Please make a maintenance request to get your TV mounted/unmounted.

Cleaning Services

We offer cleaning services for an additional fee. Please email the leasing office at for more information.

Garage Gate

Our garage gate uses RFID technology. Place the RFID card on your vehicle's dashboard and the gates will open. As the gate is opening, please make sure your car is not inside of the red striped area.
Do not share your RFID card with anyone. Your parking space may be revoked if you give out your RFID card to others.
Please report lost or stolen RFID cards to the leasing office. We will cancel the old one and issue a replacement card for a fee.


You may borrow a cart during our office hours to move your belongings to your room. Carts can be checked-out at the leasing office and must be returned after use. We will hold onto your photo ID until the cart is returned.


We have two elevators in the lobby.

Elevator Dimensions:
Door width – 42”
Cabin – 81” deep x 65” wide with 4" railing on 3 sides
Height – 117”

Please do not hold the elevator door open for prolonged periods.

Intercom System

  • Download the "FirstKeeper" app on your phone for IOS or Android.
  • Create an account on "FirstKeeper" using the same email that you used to apply with us.
  • Allow the app to use bluetooth and make calls.

  • Visitors can "call" you from the Intercom next to the front lobby door by typing in your unit number.

    Enter the apartment number followed by the corresponding bedroom number.
    Single Rooms: A=1 B=2 C=3 D=4 | Shared Rooms: A1=11 A2=12 B1=21 B2=22
    For instance, if your bedspace is 408-A2, the number your visitor should dial is 40812.

  • When the correct number is entered into the Intercom, the "Firstkeeper" app on your phone will ring.
  • Answer the call to start talking to the visitor.
  • To let the visitor in remotely, push the "Open Door" button on the app.
  • Residents can also set up facial recognition to use on the main entrance via the "FirstKeeper" app.
  • Please see the instruction for more details.

Door Locks

Every room has an electronic lock that you can open with your key card or a 4-digit pin. Pull-up on the door handle to activate the deadbolt.

Where are the emergency exits?

There are 3 emergency exits: the front door, the side door (onto 11th street), and the garage gate. Please familiarize yourself with these exits. Emergency evacuation maps are posted on the wall on each floor across from the elevator.

When the fire alarm sounds, or when otherwise directed to leave the building, stay calm and make sure other people in your immediate area are aware of the need to evacuate.

Take valuables (wallets, passports, etc) with you. Leave large items and bags behind.

Walk to the nearest exit and evacuate the building. Do not use the elevators during a fire or weather-related emergency. If you are in an unfamiliar area, follow the illuminated exit signs to the nearest exit.

Do not re-enter the building until you have been notified by the authorities to do so.

Use the Area of Rescue Assistance located just outside of the stairwell if you cannot use the stairs. Press the red button to phone for help.

When will my deposit be returned?

Deposits (after any deductions) are returned via mail within 21 days of your lease end date. Please provide the leasing office with your forwarding address and the name for the check before moving-out.

Smoke Detectors

If the smoke detector in your apartment is making a chirping noise, place a work order and we will replace the batteries.

If you cook often, please be aware that the smoke detectors are very sensitive. Make sure you open all windows and turn on the exhaust fan built into the microwave above the range.

Trash Disposal

Every floor has 2 trash chutes. It is located at the end of the hallway past the elevators. The trash chutes are only able to take small trash bags of 13 gallon or less.
All recyclable material should be put into the recycle boxes located in the trash rooms. Cardboard boxes should be flattened.
Do not put cardboard boxes or large trash bags inside the trash chute.